The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.
Feb 27, 2022 · We have a requirement at our company where they want knowledge articles to be approved by the users under the assignment group the article is assigned to.
Assigning and Administering Workflows · Navigate to Knowledge > Administration > Knowledge Bases. · Click the name of the knowledge base whose workflow you want ...
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According to the docs, you need "admin" role to configure the knowledge management workflows. ... Once you get the admin role, check for the flow that, It's in ...
Jul 31, 2020 · ServiceNow Knowledge Management is an continuous process to understand organizations knowledge needs, We can say that it is a central ...
Dec 5, 2019 · Solved: Hi, I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this 'Knowledge.
Right click the actual record of the kb and see if you have a configure workflow option- there may be a workflow already there that u can modify or you may ...
Feb 21, 2017 · ServiceNow Knowledge Management Process | Knowledge Management ServiceNow Workflow. Basico ServiceNow Learning•52K views · 36:25 · Go to channel ...
Oct 25, 2023 · The knowledge approvers for each article depends on Knowledge Base and they come from knowledge base fields. Take a look at OOB knowledge workflows.
Workflow Data Fabric Power all your workflows, AI, and analytics with real-time data. Customer Service Management Deliver great customer service while reducing ...
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