Please use the steps below to find information about your current installation of DirectX:

1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
2. In the "Run" command box, type in "DxDiag" and Press [Enter]. This will start the DxDiag utility.  
      
3. Once the Direct X Diagnostic Tool appears, click on the Save All Information button at the bottom.
4. When asked to where to save the file to, select Desktop.
5. The "DxDiag" filename should appear in the file name box. Leave this as is and click on the Save or OK button.
6. Click the Exit button to exit the Direct X Diagnostic Tool.
7. On the Desktop, there should now be a file name DxDiag or DxDiag.txt.
    

Note: If there is no file with this name, please repeat the steps above ensure the file is saved to the Desktop.

To attach the file to a Customer Support help request:

1. Go to https://help.bethesda.net/ and log into the website
2. Once logged in, select the Product that you have an inquiry about and navigate through your choices.  
3. On the final page, you will fill out your information and select "Attach File"
4. Browse for the newly created DxDiag file on the Desktop.
5. Double-click the file to attach it.
6. Fill out the rest of the submission form and click the "Next" button to submit.